Tom Prestwich has joined Adare SEC, the leading Secure and Essential Communication Solutions firm, as Chief Operating Officer (COO).

Joining from business services company, Communisis, where he was Director of its Group Change programme and formerly Head of Transactional Operations, Tom specialises in productivity improvements, customer on-boarding, transformational performance and client satisfaction.

He has been appointed to ensure Adare SEC is operationally fit for purpose to adapt to digitisation and deliver ‘best in class’ performance.

Tom, who began his role on 1st November, will be working with his team to optimise Adare SEC’s processes and achieve operational excellence. He will also continue the work on enhancing Adare SEC’s operational efficiency and deliver its three-year business plan.

He said: “I’ve been impressed with how Adare SEC has already approached ways to improve communications for its clients and to enhance the customer experience. It’s something I’m passionate about and I’m incredibly excited to be part of the company’s transformation and enhancements.”

Tom will be responsible for all four of Adare SEC’s sites in Huddersfield, Redditch, Nottingham and Guildford. Adare SEC’s CEO, Rachael Nevins, said that Tom will bring energy and focus to the whole business.

“It’s imperative that we use Tom’s experience to help us make our operations further streamlined and create operational efficiency. He’s very energetic, high paced, brings exciting ideas to the table and is a dynamic addition to the team,” she added.

Adare SEC has an extensive, high-profile client base and specialises in secure and essential communication solutions for a range of sectors such as utilities, retail, insurance, financial services and debt.